This make us sad. If you’d like to return or exchange a phone or online order, please call Customer Service to assist with returns and exchanges.
Customer Service Hours
Monday - Friday:
10:00am to 3:00pm EST
We normally do not accept order cancellations or changes once an order has been processed.
Service cancellations including but not limited to events, lectures or consultations must be made within 5 business days of scheduled time and will be reimbursed at 50% of the total cost. If cancellations are made with less than 5 business days’ notice the client will not be eligible for a refund.
Returned items need to be 75% intact and returned in their original packaging and include a copy of the packing slip. You can return items up to 14 days (7 days for trial sizes) after the date we shipped your order. Shipping charges are not usually refundable.
We cannot accept returns without prior authorization.
If we shipped the wrong item to you by mistake, please contact Customer Service and we will ship the correct item at no additional cost. Items purchased from a Street Smart Beauty retail partner must be returned to the shop where item was originally purchased. All items purchased online or by phone may be returned by contacting our Customer Service Team.